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How 8999k Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your bKash, Nagad or Rocket payments, and keep your access secure.

Account data protectedbKash, Nagad, Rocket payment details securedYour right to request data changesNo data sold to third parties
8999k How 8999k Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to see what data we hold on your account, request a correction, or ask us to delete information where local law allows it, you can reach our support team directly. We handle privacy requests separately from general account queries so your request reaches the right person without delay. Response times depend on the complexity of the request and the volume of queries we are processing.

Live Chat Start a live chat from your account dashboard. Tell us it is a privacy request and our team will log it as a formal data query, not a general support ticket.
Email Support Send your privacy request by email with your registered mobile wallet number — bKash, Nagad or Rocket — so we can verify your identity before acting on the request.
Account Settings Some data preferences, including cookie settings and marketing contact opt-outs, can be adjusted directly inside your account settings without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Account security and data handling are not afterthoughts for us — they are built into the processes that run every deposit, withdrawal and login on the platform. Here is what that looks like in practice across four key areas.

Payment Data Security

Your bKash, Nagad and Rocket wallet numbers are passed over encrypted connections. We do not store your full wallet PIN or mobile banking password at any point in the transaction flow.

Cookie and Session Control

We use session cookies to keep you logged in across pages. You can clear these through your browser settings at any time, though doing so will end your active session and require a fresh login.

Account Access and OTP Verification

Every login on a new device triggers an OTP sent to your registered mobile number. This means even if your password is compromised, your account cannot be accessed without your phone.

Data Retention and Deletion Requests

We keep transaction data for as long as required under applicable rules for eligible regions. Where local law permits deletion, you can submit a formal request through live chat or email and we will confirm the outcome in writing.

Common Questions About Your Data and This Policy

These are the questions we hear most often when it comes to data privacy on your 8999k account. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, contact details, and the mobile wallet number you register with — bKash, Nagad or Rocket. We also log device and session data for account security purposes.

Your wallet number is shared only with the payment processor needed to clear your transaction. We do not pass it to marketing companies or unrelated third parties under any circumstances.

Yes. Send a data access request via email or live chat with your registered wallet number for identity verification. We will confirm what we hold and how it is being used.

Submit a deletion request through live chat or email. Whether we can action it fully depends on your local law and any retention obligations in the eligible regions where your account operates.

We use session cookies to maintain your login state across pages. You can clear or block them in your browser settings, though this will end your active session and require you to log in again.

Transaction and identity records are retained for as long as required by applicable rules in eligible regions. Other account data is cleared on a rolling schedule once your account is closed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.